FREQUENTLY ASKED QUESTIONS

What if my question isn't answered here?

Send any questions or comments to carnaval@shamrockse.com.

What is the event exactly?

Carnaval ME is a winter festival that runs from February 18th to the 26th, with a Fire & Ice Gala taking place February 17th. There will be LIVE music, Sunday River Rail Jam, ice sculptures, bonfires, warm food and drink, and more! There is a full schedule on the home page.

 

Do I need a ticket?

Yes, you need a ticket to attend the event. Please visit our ticketing page to view the different ticket options!

Can I leave the event and return or come either day?

General Admission tickets are valid for one session per day but you can leave and re-enter the event as often as you'd like during that session.
Bites & Brews tickets are only valid for the time/date you chose at checkout but you may also re-enter the Bites & Brews igloo as often as you'd like during that time/date.
The Maine Bicentennial Snow Ball tickets are also valid for the duration of the event and you can re-enter the event as often as you'd like.

What does a General Admission Pass  include?

A General Admission ticket is good for one session per day of Carnaval ME  and gets you access to all aspects of the event with the exception of the Bites & Brews igloo. There is a full schedule on the home page.

What does the Bites & Brews Pass include?

Purchasing a Bites & Brews ticket grants you access to the entire event, as well as access to our Bites & Brews igloo during the specified time/date chosen at the time of purchase. The igloo features pairings from Maine craft brewers and food from local award-winning chefs. There will also be music, frozen bars, ice drink luges, and more! There is a full schedule on the home page.

How do I get into the Bites & Brews igloo?

You must purchase a Bites & Brews ticket for a specific time and date. These tickets reserve you a space in the igloo and you cannot use a Bites & Brews ticket at a time other than the one listed on the ticket.

What does the Fire & Ice Gala ticket include?

The Fire & Ice Gala ticket gives you access to only the Snow Ball. The Gala will take place inside the Bites & Brews igloo and will have LIVE music, craft beers, local food, and more!

Do I need my ticket on the day of the event?

Yes, please present your digital ticket at  the entrance to be scanned for admission.

Are there Restricted Items?

Alcohol, weapons, fireworks and smoking are all not allowed on the Eastern Promenade.

Are pets allowed?

Pets are not allowed in the event area. Service animals are allowed.

Is this a kid friendly event?

Yes, the general admission ticket access is perfect for kid's and family and kids 3 years old and under get in free! However, the Fire & Ice Gala and the Bites & Brews igloo are 21+ only.

What is the Rail Jam?

More info on the Rail Jam will be coming soon!

Is the event accessible?

Yes, the event is wheelchair accessible. Click here to view our travel page which has details for ADA parking. Please contact us (207.613.8307 or carnaval@shamrockse.com) if you have specific needs or questions.

Will the event be postponed if there is bad weather?

The event will take place no matter the weather conditions! If it is cold or snowing, please dress accordingly.

What happens if I have questions on the day of the event?

Please see a representative from Shamrock Sports & Entertainment events on the Eastern Promenade.

What if my question isn't answered here?

Send any questions or comments to carnaval@shamrockse.com.

REFUND / CANCELLATION POLICY

Once paid, registration fees for Carnaval ME are non-refundable.  If you cannot make the event, you may give your ticket to someone else without having to transfer the registrant’s name.