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FREQUENTLY ASKED QUESTIONS

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What if my question isn't answered here?

Send any questions or comments to carnaval@shamrockse.com.

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What is the event exactly?

Carnaval ME is a winter festival that runs from February 18th to the 26th, with a Fire & Ice Gala taking place February 17th. There will be LIVE music, Sunday River Rail Jam, ice sculptures, bonfires, warm food and drink, and more! There is a full schedule on the home page.

 

Do I need a ticket?

Yes, you need a ticket to attend the event. Please visit our ticketing page to view the different ticket options!

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What are the COVID guidelines?

For all publicly attended events (open to the general public or ticketed) all attendees ages 5 and over will be required to provide proof of vaccination against Covid-19 or provide printed proof of a negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time.

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Can I leave the event and return or come either day?

General Admission tickets are valid for one session per day but you can leave and re-enter the event as often as you'd like during that session.
Bites & Brews tickets are only valid for the time/date you chose at checkout but you may also re-enter the Bites & Brews igloo as often as you'd like during that time/date.
The Maine Bicentennial Snow Ball tickets are also valid for the duration of the event and you can re-enter the event as often as you'd like.

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What does a General Admission Pass  include?

A General Admission ticket is good for one session per day of Carnaval ME  and gets you access to all aspects of the event with the exception of the Bites & Brews igloo. There is a full schedule on the home page.

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What does the Bites & Brews Pass include?

Purchasing a Bites & Brews ticket grants you access to the entire event, as well as access to our Bites & Brews igloo during the specified time/date chosen at the time of purchase. The igloo features pairings from Maine craft brewers and food from local award-winning chefs. There will also be music, frozen bars, ice drink luges, and more! There is a full schedule on the home page.

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How do I get into the Bites & Brews igloo?

You must purchase a Bites & Brews ticket for a specific time and date. These tickets reserve you a space in the igloo and you cannot use a Bites & Brews ticket at a time other than the one listed on the ticket.

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Will there be options for  Gluten-Free, Vegetarian, etc?

We will have a large selection of food trucks each day of the event! In addition our Bites & Brews sessions will have some options available for gluten-free and vegetarian/vegan.

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What does the Fire & Ice Gala ticket include?

The Fire & Ice Gala ticket gives you access to only the Snow Ball. The Gala will take place inside the Bites & Brews igloo and will have LIVE music, craft beers, local food, and more!

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Do I need my ticket on the day of the event?

Yes, please present your digital ticket at  the entrance to be scanned for admission.

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Are there Restricted Items?

Alcohol, weapons, fireworks and smoking are all not allowed on the Eastern Promenade.

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Are pets allowed?

Pets are not allowed in the event area. Service animals are allowed.

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Is this a kid friendly event?

Yes, the general admission ticket access is perfect for kid's and family and kids 3 years old and under get in free! However, the Fire & Ice Gala and the Bites & Brews igloo are 21+ only.

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What is the Rail Jam?

More info on the Rail Jam will be coming soon!

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Is the event accessible?

Yes, the event is wheelchair accessible. Click here to view our travel page which has details for ADA parking. Please contact us (207.613.8307 or carnaval@shamrockse.com) if you have specific needs or questions.

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Will the event be postponed if there is bad weather?

The event will take place no matter the weather conditions! If it is cold or snowing, please dress accordingly.

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What happens if I have questions on the day of the event?

Please see a representative from Shamrock Sports & Entertainment events on the Eastern Promenade.

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What if my question isn't answered here?

Send any questions or comments to carnaval@shamrockse.com.

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REFUND / CANCELLATION POLICY

Once paid, registration fees for Carnaval ME are non-refundable.  If you cannot make the event, you may give your ticket to someone else without having to transfer the registrant’s name.

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